Return & Refund Policy

Your satisfaction is our top priority at MbokaStore. We ensure all products are checked for quality before dispatch. However, if you face any issues, our return policy is here to protect you.

1. Open on Delivery

Since we operate on a Cash on Delivery model, you are allowed to inspect the product upon delivery. If the product is damaged, defective, or not what you ordered, you can reject it immediately and give it back to the rider at no cost.

2. 7-Day Return Window

If you discover a manufacturer defect after the rider has left, you have 7 days from the date of delivery to request a return or exchange. The item must be in its original packaging with all accessories included.

3. Non-Returnable Items

• Products damaged due to misuse or improper installation by the customer.
• Items missing original packaging or accessories.
• Intimate or personal care items (for hygiene reasons).

4. How to Request a Return

To initiate a return, please contact our Customer Service team via WhatsApp at +254 700 000 000 with your order details and photos/videos of the defect. We will arrange for an exchange or a refund within 3-5 business days.